Privacy Policy

Who We Are

Orelo provides AI-conducted interview and roleplay sessions for customer workspaces. The customer that invites a participant controls how that participant's interview is used for its hiring, research, training, or evaluation workflow.

Data We Collect

• Account data such as name, email, workspace, role, and billing status.
• Participant data such as name, email, interview invite, consent record, answers, transcript, final notes, and audio/video when enabled.
• Template and workspace content such as interview questions, rubrics, uploaded context files, and generated reports.
• Product analytics and device data such as page views, events, browser details, IP-derived location, and error diagnostics.
• Payment metadata from Stripe, including customer and subscription identifiers. Orelo does not store full card numbers.

How We Use Data

We use data to provide the platform, authenticate users, send interview invitations, run AI interviews, generate transcripts and reports, process billing, maintain security, debug issues, measure product usage, respond to support requests, and improve platform quality, reliability, safety, transcription, interviewer behavior, and reporting features.

Storage And Providers

Production infrastructure is hosted on AWS in the Asia Pacific Singapore region. Application records are stored in PostgreSQL. Interview media and transcripts may be stored in the application database and processed by service providers needed to operate the interview workflow.

• Clerk for authentication and user management.
• PostgreSQL for application data storage.
• Anthropic (Claude) for question-follow-up, summarization, and report generation.
• ElevenLabs for text-to-speech and realtime speech transcription.
• LiveKit for realtime interview media transport when enabled.
• Mailjet for transactional email delivery.
• PostHog for product analytics, feedback surveys, and diagnostics.
• Stripe for subscription, checkout, billing, and payment processing.
• AWS infrastructure for production hosting and operations.

Cookies And Analytics

Orelo uses required authentication, session, and security cookies. Optional analytics help us understand usage, diagnose errors, collect feedback, and improve the platform. You can accept or decline optional analytics at any time.

Your Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict the processing of personal data. If you joined an interview through a customer invitation, contact that customer first because they control the interview record. You can also contact Orelo at admin@orelo.ai.

Retention And Security

We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Our baseline retention periods are:

• Interview recordings, audio, transcripts, reports, findings, and consent records are retained for up to 24 months unless a customer deletes them sooner or a separate agreement sets a different period.
• Participant address-book records are retained while the customer workspace keeps them, and can be erased by workspace admins.
• Workspace users, membership, templates, billing metadata, and audit-relevant operational records are retained while needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.
• Pending invitation tokens and similar temporary access records expire according to their configured expiry dates, though related operational records may remain for security and abuse prevention.
• Product analytics and diagnostic events are retained according to our analytics provider settings and are used only when optional analytics has been accepted where required.

We use access controls, invite-token checks, rate limits, transport encryption, and operational monitoring to protect data.